TUI: 0203 451 2688

Phone TUI on their customer service contact number 0203 451 2688 for general travel & flight enquiries. Alternatively dial their international helpline +44 203 451 2688 to call them from outside the UK.

Phone this number to make a new flight booking, to amend your existing reservation and for package holiday prices.

General Enquiries

Contact TUI for customer service advice by calling their UK phone number 0203 451 2688 which is suitable for general enquiries including their flight timetables, package holiday prices and new bookings. If you have already made a reservation you can call this helpline to make amendments such as changing your seat number, upgrading to business class and to add an extra item of cabin baggage. You may also phone this number to make a formal complaint if your flight was cancelled or delayed due to a TUI issue, likewise if your baggage was damaged you can use this service to request compensation.

Alternatively if you plan on booking a flight to the UK you may phone TUI on their international contact number +44203 451 2688 to purchase a plane ticket. Please remember to submit accurate information as they may charge a fee to change the name on your booking if it does not match your passport details. Their UK number is charged at standard local rates however their international number will usually be significantly more expensive to call.

TUI Cruises

Contact TUI (formerly known as Thomson) on their dedicated helpline number 0203 451 2682 to book a cruise, for their full list of destinations and to change your cabin. Furthermore you can call this helpline to add an excursion to your booking which may include a city tour, restaurant bookings and sports outings.


Phone TUI on their emergency telephone number +44333 336 5147 for 24-hour support if a member of your party suffers a medical incident. Their customer service agents will be able to advise you on the steps to take to rearrange your booking and to claim on your travel insurance policy. Similarly if you have lost your important travel documents such as your password you can call this helpline to get an emergency replacement. This helpline is open 24 hours a day, seven days a week.

TUI – UK Contact Numbers

Helpline Phone Number
Customer services 0203 451 2688
Booking upgrades 0203 451 2695
TUI cruises 0203 451 2682
Emergencies +44 333 336 5147
Complaints 0203 451 2684
Head office 01582 642 122